At 99.craftyfox.in, our goal is to ensure that your orders are delivered safely, smoothly, and on time. This Shipping Policy explains how we process, dispatch, and deliver your orders, along with shipping timelines, charges, and conditions.
By placing an order on our website, you agree to the terms mentioned below.
1. Order Processing Time
Once your order is placed successfully:
- Orders are processed within 1–2 business days
- Orders placed on Sundays or public holidays will be processed on the next working day
- During festivals, sale events, or high-demand seasons, processing time may slightly increase
Once shipped, you will receive a shipping confirmation via:
- WhatsApp / SMS
- Email (if applicable)
Tracking details will be shared after dispatch.
2. Shipping Coverage
We currently provide shipping services:
- Across India only
International shipping is not available at the moment.
3. Estimated Delivery Time
Estimated delivery time depends on your location:
- Metro Cities: 3 – 5 Business Days
- Other Cities & Towns: 4 – 7 Business Days
- Remote / Interior Locations: 7 – 10 Business Days
Delivery time may vary due to:
- Courier network speed
- Location accessibility
- Weather conditions
- Government restrictions
- Unforeseen logistical delays
We always try to deliver orders as early as possible.
4. Shipping Charges
Shipping charges (if applicable) will be:
- Clearly displayed during checkout
- Included before confirming your order
- Sometimes free shipping may be offered during special promotions
There are no hidden charges.
5. Courier & Delivery Partners
We work only with trusted and reliable courier companies to ensure safe delivery.
Our courier partners may include:
- Leading national courier services
- Reputed logistics companies
- Speed delivery partners depending on location
6. Order Tracking
Once your order is shipped:
- Tracking ID will be provided
- You can track your shipment using the courier partner’s tracking page
- In case tracking is delayed, please allow 24–48 hours for system update
If you need help with tracking, contact us anytime.
7. Delivery Attempts
Courier company will make delivery attempts:
- Usually 2 to 3 times
- If recipient is unavailable or phone not reachable, delivery may be rescheduled
If delivery fails due to:
- Wrong address
- Incomplete address
- Unreachable contact
- Refusal to accept parcel
Order may return to us and re-shipping charges may apply.
8. Damaged, Tampered, or Open Package
If you receive a parcel that appears:
- Damaged
- Opened
- Tampered
- Torn
- Wet or leaking
Please:
1️⃣ Do not accept the parcel
2️⃣ Take photos / video
3️⃣ Inform us immediately within 48 hours
Once verified, we will assist with replacement or resolution as per policy.
9. Delayed Delivery
Even though we try to ensure on-time delivery, sometimes delays may happen due to:
- Bad weather
- Strikes or lockdown
- Courier delays
- Remote location delivery
- High volume during festivals
We always support our customers and try to resolve issues as soon as possible.
However, delivery delays caused by courier or external factors are beyond our control.
10. Wrong, Missing or Partial Product Delivery
If you receive:
- Wrong product
- Missing product
- Partial shipment
- Incorrect quantity
Kindly inform us within 48 hours of delivery along with images and details.
We will verify and resolve the issue as per our Return & Refund Policy.
11. Address Accuracy Responsibility
Customers are requested to provide:
- Correct name
- Complete address
- Landmark (if needed)
- Valid mobile number
Incorrect address details may lead to:
- Delivery failure
- Delays
- Order return
In such cases, reshipping charges may be applicable.
12. Cancellation After Shipping
Once the order has been shipped:
- Order cannot be cancelled
- Refusing delivery without valid reason may result in deduction of courier cost
For cancellations before dispatch, please refer to our Cancellation / Return Policy.
13. Policy Rights & Updates
99.craftyfox.in reserves the full right to:
- Modify or update the Shipping Policy at any time
- Change courier partners or delivery methods
- Handle logistics based on situation
Any updates will be published on this page.
14. Contact Information
For any shipping related queries, support, or complaints, feel free to contact us:
📧 Email: 99.craftyfox.in@gmail.com
📞 Mobile: +91 7529888311
📍 Address:
Kohinoor 2 Textile Plaza,
Opp. Avadh Textile Market 2,
Near Radha Raman Textile Market,
Saroli, Surat, Gujarat – 395011