At 99.craftyfox.in, your satisfaction and trust matter the most to us. We ensure quality products, careful packaging, and secure delivery. However, if you are not fully satisfied with your purchase, we offer a 30-Day Return & Refund Policy, subject to the detailed terms and conditions mentioned below.
This policy explains when returns are accepted, how refunds are processed, and what conditions apply. By placing an order on our website, you agree to the terms of this Return & Refund Policy.
1. Return Eligibility (Within 30 Days)
Customers can place a return request within 30 days from the date of delivery.
To qualify for a return, the product must:
- Be unused, unworn, and unwashed
- Be returned in original condition
- Have all original tags, labels, and packaging intact
- Be free from makeup marks, stains, perfume, deodorant smell, or damage
- Not be torn, altered, or tampered with
If the product fails the quality inspection, it will not be eligible for return or refund.
2. Products Not Eligible for Return / Refund
The following products are non-returnable and non-refundable:
- Customized or tailored items
- Altered or modified products
- Items damaged due to customer handling
- Products returned without original tags or packaging
- Clearance / Sale / Special Discount products (if mentioned on product page)
- Hygiene-sensitive items if applicable
3. Acceptable Reasons for Return
Returns are accepted only under the following valid conditions:
- Wrong product delivered
- Incorrect size or fitting issue
- Manufacturing defect / quality defect
- Product significantly different from website description
Please Note:
Minor color variation due to lighting, camera effect, or screen display settings is normal and will not be considered a defect.
4. How to Place a Return Request
To initiate a return, please follow the steps below:
1️⃣ Contact our customer support within 30 days of delivery
2️⃣ Provide your Order ID, product details, images, and reason for return
3️⃣ Our support team will verify the request
4️⃣ Upon approval, return instructions will be shared
📧 Email: 99.craftyfox.in@gmail.com
📞 Mobile: +91 7529888311
Any return sent without prior approval may be refused.
5. Return Pickup & Shipping Responsibility
- If the product delivered is wrong, defective, or damaged, we will arrange pickup or bear the return shipping cost
- If the return is due to size issue, preference change, or any non-defective reason, the customer may need to bear the return courier charges
- Product should be securely packed to prevent damage during transit
If the product is damaged in return transit due to improper packing, refund may be reduced or rejected.
6. Quality Check & Approval
Once we receive the returned product:
- The item undergoes a strict quality inspection
- Quality verification takes 2–3 working days
- Approval or rejection will be communicated to the customer
If the product fails inspection, it will be returned back to the customer and refund will not be processed.
7. Refund Processing Timeline
Once the returned product passes quality approval:
- Refund will be initiated within 5–7 business days
- Refund will be credited to the original payment method used during purchase
For Cash on Delivery (COD) Orders:
Refund will be processed via bank transfer or store credit, depending on customer preference.
We do not provide instant refund or refund without product inspection.
8. Partial Refund Conditions
Partial refunds may be issued in the following cases:
- Product shows minimal usage
- Original packaging or tags are missing
- Minor damage caused by customer handling
- Accessory missing (if applicable)
In such cases, refund amount will be accordingly adjusted.
9. Exchange Policy
We also provide exchange facility:
- Exchange allowed within 30 days
- Subject to product and size availability
- Only one exchange per order allowed
If the requested product is unavailable, refund or store credit may be offered.
10. Order Cancellation Policy
- Orders can be cancelled before dispatch only
- Once the order is shipped, cancellation is not allowed
- Refusing delivery without valid reason may attract deduction of courier charges
11. Damaged, Missing, or Wrong Product Delivery
If you receive:
- Damaged product
- Open package
- Wrong product
- Missing item
You must notify us within 48 hours of delivery with unboxing video or images as proof.
Delayed complaints may not be accepted.
12. Important Terms
- Refunds will not be issued for products intentionally damaged or misused
- Fraudulent return attempts may lead to account ban
- Company decision will be final in case of disputes
13. Legal & Policy Rights
99.craftyfox.in reserves the full right to:
- Approve or reject any return request
- Modify, update, or change this policy at any time
- Take appropriate action in case of policy misuse
This policy complies with:
✔ Indian Consumer Protection Laws
✔ WooCommerce E-commerce Guidelines
✔ Google Ads & Meta Ads Transparency Requirements
14. Contact Information
For any queries regarding returns or refunds, kindly contact:
📧 Email: 99.craftyfox.in@gmail.com
📞 Mobile: +91 7529888311
📍 Address:
Kohinoor 2 Textile Plaza,
Opp. Avadh Textile Market 2,
Near Radha Raman Textile Market,
Saroli, Surat, Gujarat – 395011